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MANAGEMENT DEVELOPMENT COURSE

Today’s workplace has changed

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  • Time is in short supply

  • How we consume information has changed

  • Attention spans have shrunk

  • Maximising employee productivity is a key commercial objective

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So where is the ‘space’ for learning and development?

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As a team of learning and development professionals with decades of experience between us, we’ve transformed the performance of thousands of individuals, but experience alone is not enough. The method of training delivery is now equally important as the content of the course.

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Effective problem solving in progress

Problem Solving Skills Training

This programme focuses on using creativity within the problem solving process. It is equally suited to those who would like to learn the problem solving process itself and those who would like to become more creative with their problem solving and decision making practices.

The programme includes conventional problem solving tools such as fishbone analysis, systematic problem mapping and criterion analysis, but goes one step further and introduces creative concepts such as SKAMPER and Debono’s Six Thinking Hats. The creative approach to problem solving gives delegates the skills to generate new and innovative solutions, which modern businesses need to stay ahead of the competition.

Learning outcomes

By the end of the programme you will be able to:

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  • Know how to recognise and define problems

  • Explore the best ways to diagnose situations and priorities

  • Gain tools to help you think outside the box

  • Increase their ability to generate innovation

  • Gain techniques for acquiring sources of inspiration for creative thinking

  • Understand how to overcome the fear of failure

  • Have tools and techniques they can use to manage the process of problem solving

Programme content covers

  • Golden rules of problem solving. Defining problems and problem analysis techniques

  • Systematic problem methodology

  • Problem identification techniques. Root cause identification and the Why-Why method. Cause and effect. The fishbone method of problem analysis

  • Creating effective ‘outside the box’ problem solving teams

  • Analytical, creative and practical thinking skills

  • Creating achievable goals as a method of overcoming problems

  • Willpower, logic and imagination in problem solving

  • Methods of creative thinking and practical exercises with case studies

  • Feasibility and Capability Matrix

  • Selecting solutions and challenging assumptions – practical sessions

  • Tools and techniques to evaluation and prioritise solutions and challenge assumptions

  • Putting solutions into place. How to overcome resistance to change

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