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MANAGEMENT DEVELOPMENT COURSE

Today’s workplace has changed

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  • Time is in short supply

  • How we consume information has changed

  • Attention spans have shrunk

  • Maximising employee productivity is a key commercial objective

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So where is the ‘space’ for learning and development?

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As a team of learning and development professionals with decades of experience between us, we’ve transformed the performance of thousands of individuals, but experience alone is not enough. The method of training delivery is now equally important as the content of the course.

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Team development training in action

Performance Management that gets results

In many businesses, managers and employees can be heard complaining about existing time consuming and often irrelevant Performance Management (PM) systems. We have researched and developed the very best practices in modern performance management. This programme will work with these methods in line with existing processes in order to boost their effectiveness.

This programme looks at how to remove bureaucracy from PM systems to fit within modern organisational cultures, how to align personal and organisational objectives but keep them rapidly flexible should the market require change. Feedback techniques, the role of coaching and mentoring are explored to understand their effectiveness  at meeting the needs of today’s workforce.

Learning outcomes

Learning outcomes

By the end of the programme you will be able to:

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  • Determine the purpose and context of Performance Management within the organisation

  • Establish how we can remove bureaucracy from existing PM systems

  • Practice setting and aligning organisational and personal objectives

  • Be able to apply the basics of monitoring and evaluating performance

  • Demonstrate how to conduct ourselves during Performance Management one-to-ones

  • Master two influencing techniques and understand when to use them

  • Be able to explain how to manage good and bad performance

  • Learn coaching and mentoring techniques and plan how we use them

Programme content covers

  • Exploring the links between motivation and high performance

  • Defining performance management

  • Through practical exercises we look at how to set objectives for individuals following best practice, what happens when objectives are unclear and how to align them to avoid a company at cross purposes

  • Learning the difference between objectives and performance indicators, and the role they play in performance management

  • The best mental outlook to assume when one must deliver feedback and exercises to learn the different between feedback and criticism.

  • How communication styles affect the way we conduct PM interviews and what types of body language we should adopt

  • Best practice for PM meetings, planning, format and concluding

  • Two different influencing styles, Push or Pull, which type to use and when

  • Defining and diagnosing poor performance

  • How we use the GROW model to coach people through their problems.

  • How to deliver negative feedback

  • Role play scenarios to conduct relevant, constructive and useful PM interviews

  • Developing personal action plans

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