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MANAGEMENT DEVELOPMENT COURSE

Today’s workplace has changed

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  • Time is in short supply

  • How we consume information has changed

  • Attention spans have shrunk

  • Maximising employee productivity is a key commercial objective

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So where is the ‘space’ for learning and development?

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As a team of learning and development professionals with decades of experience between us, we’ve transformed the performance of thousands of individuals, but experience alone is not enough. The method of training delivery is now equally important as the content of the course.

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Influencing skills in practice in the workplace

Influence Skills Training

This programme delivers a ‘toolkit’ of ideas and techniques that can be applied in day-to-day work situations when dealing with colleagues, customers and managers. Whether the relationship is a peer-to-peer, team member-to-manager, or supplier-to-client the influencing skills are universally applicable. The techniques, skills and approach can subsequently be reinforced throughout day-to-day activities to maintain quality and consistency.

Learning outcomes

By the end of the programme you will be able to:

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  • Understand what influence is 

  • Know what makes a good influencer and what does not

  • Appreciate the different styles of influence to adopt according to the situation

  • Understand one’s preferred approach and how to flex that

  • Identify and respond to influencing behaviours in others

  • Have honed their personal approaches to influencing

  • Develop the most useful influencing behaviours

  • Appreciate the value of actively listening and be able to demonstrate how to do so

  • Know how to formulate and ask the right questions in the right way

  • Know how to appeal to different characters and behavioural types

  • Have identified the personal blocks to influencing and how to overcome them

  • Have developed personal influence strategies

  • Have planned to deal with unplanned and reactive situations

  • Have created a personal action plan to carry forward to reap the benefits from the programme

Programme content covers

  • Developing a working definition of influence

  • Exploring the influencers in our lives, why and how they influence us

  • Understanding the scope of our influence using the circle of influence

  • Appreciating what we can and cannot influence

  • Understanding the relationship between communication, influence and behaviour

  • Identifying aggressive and passive behaviours and substituting their productive alternatives

  • Applying influence styles; push & pull approaches; which is best; why, when & how?  

  • Exploring models of influence and how they apply in day-to-day situations

  • Responding to what is happening in influence situations

  • Using the verbal and non-verbal tools of communication in order to influence

  • Using active listening as part of your influencing strategy

  • How to formulate and ask the most appropriate questions in influence situations

  • Understanding the causes of personal blocks and barriers

  • Managing personal strengths and weaknesses

  • Planning for influence situations

  • Developing a personal action plan

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