CUSTOMER SERVICE EXCELLENCE

In a competitive trading environment customer service excellence can make your business standout from the crowd and is a concept that all in an organisation need to embrace.

Our customer service and after sales programmes deliver the necessary skills and knowledge to drive a positive customer experience across all organisations.

These programmes can be delivered through classroom-based sessions or on screen by our team of expert trainers and practitioners.

Impact of customer service skills course

Optimising Customer Experience

“The customer’s perception is your reality”. Optimising your customer's experience requires a shift to look through the lens of the consumer.

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This man needs complaint handling training as he screams in fustration

Successful Complaint Handling

Sometimes things go wrong! But how a compliant is dealt with can turn the negative experience into a positive outcome.

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Positive & Impactful Telesales

Our Positive Telesales programme walks delegates through tactics to win over confidence and trust, and to manage discourteous clients.

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Managing Customer Teams

How you organise, manage, and motivate your Customer Service teams will all have an impact on their delivery to customers.

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Telesales Account Management

Technology is changing the way we work, and the role of the Telesales Account Manager is on the rise as we increasingly remotely manage customer relationships.

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customer service skills training course in action

The Internal Customer Experience

Collaboration, cohesion and results come from people working in synergy, and by recognising our co-workers as internal customers.

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