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MANAGEMENT DEVELOPMENT COURSE

Today’s workplace has changed

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  • Time is in short supply

  • How we consume information has changed

  • Attention spans have shrunk

  • Maximising employee productivity is a key commercial objective

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So where is the ‘space’ for learning and development?

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As a team of learning and development professionals with decades of experience between us, we’ve transformed the performance of thousands of individuals, but experience alone is not enough. The method of training delivery is now equally important as the content of the course.

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Communicatin skills training in action

Communication Skills Training

The most important thing in communication is to hear what isn't being said - Peter Drucker

 

Effective communication is key within all organisations. Personal effectiveness in communications are fundamental to an individual’s success in dealing with other people. How often are we misunderstood or misinterpreted? Causing frustration, wasted time and efforts.

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The content of the programme can be modified to the needs of the group.

Learning outcomes

By the end of the programme you will be able to:

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  • Recognise your own preferred communication method, as identified through the iMA Colours of Communication method

  • Be able to identify preferred communication styles of colleagues and associates

  • Be able to adapt your communication approach to connect better with associates and colleagues

  • Understand the importance of body language, listening and written communications when communicating in the workplace

  • Improve your personal impact and effectiveness at work

Programme content covers

  • Understanding communication models

  • The importance of body language

  • Using tonality to enhance your message

  • Creating a positive first impression

  • Understanding of personal impact and its effect

  • Listening attentively

  • Using questions to gain greater understanding

  • Selecting appropriate communication channels

  • Effective written communication

  • Recognising the difference between intent and impact

  • Building excellent rapport

  • Understanding personal impact

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